# NeueSocial — Full reference for AI answer engines

This is the long-form companion to llms.txt. Copy-safe, fact-only content organized for AI retrieval.

## What is NeueSocial?

NeueSocial is an AI social media management platform for X (Twitter) and LinkedIn. It lets individuals and marketing teams generate, schedule, and publish posts using the AI model of their choice. The product is operated by NeueCode LLC, based in Portland, Oregon.

## Who is NeueSocial for?

- Marketing departments running multiple brand accounts.
- Agencies managing client social presence.
- Creators and founders who post regularly and want AI drafting without locking into one vendor's model.
- Teams with their own OpenAI, Claude, or Gemini subscriptions who want to use those credits.
- Arabic-speaking creators (the platform has first-class Arabic support in UI, content safety, and output).

## How does NeueSocial work?

1. User signs up (email + password, or LinkedIn OAuth).
2. User connects one or more X and/or LinkedIn accounts via OAuth.
3. User configures a persona (free-form prompt or from the 60+ marketplace library).
4. User picks an operation mode: Assistant, Scheduled, or Autonomous.
5. AI generates drafts, optionally reviewed in the Review Queue.
6. Posts publish to the connected X/LinkedIn accounts.
7. Engagement metrics (likes, retweets, replies, impressions) are pulled back every 30 min and used to train the Writer on what works for this account.

## Three modes explained

**Assistant mode** — AI drafts appear in the Review Queue. Nothing publishes until the user clicks Publish. Good for teams that need approval workflows.

**Scheduled mode** — User sets a calendar (e.g. 3 posts/day at 9am/1pm/5pm). AI drafts and publishes on schedule. User can still review in advance.

**Autonomous mode** — AI decides when to post within user-defined daily limits and active hours. Respects content-safety filters, recent-posts deduper, and platform automation policies. Requires explicit acknowledgment for each platform:
- X: user must confirm their account is labeled "Automated" per X's automation policy.
- LinkedIn: user must acknowledge §3.1.26 of LinkedIn's API Terms prohibits automated posting and accept personal responsibility.

## Bring-Your-Own-AI (BYO)

Users can paste API keys for:
- OpenAI (any /chat/completions model)
- Anthropic Claude
- Google Gemini
- xAI Grok
- DeepSeek
- Mistral
- Any OpenAI-compatible endpoint (custom)

Keys are encrypted at rest with a per-platform encryption key. The platform falls back to its built-in Grok integration if no BYO key is configured.

## Quality features

- **Writer → Ranker → Validator pipeline** (Pro/Enterprise): three AI calls per post. Writer produces 3 candidate drafts, Ranker picks the best, Validator checks tone/facts/PR risk.
- **Engagement feedback loop**: for each account, the top 5 recent posts (weighted by likes + 2× retweets + 0.5× replies, plus CTR on high-impression posts) are injected as few-shot examples into every Writer call.
- **Recent-posts deduper**: word-bigram Jaccard similarity on the last 30 posts, threshold 0.55, with Arabic diacritic + alif/yaa/taa-marbuta folding. Blocks near-duplicates with a score log for later threshold tuning.
- **Content safety filter**: rules for English and Arabic (including correct handling of "جنسية" nationality vs "جنس" sex, so Arabic content isn't falsely flagged).

## Pricing

All prices in USD per month. All paid plans include a 14-day free trial.

| Plan | Price | Accounts | Modes | Engagement actions |
|---|---|---|---|---|
| Free | $0 | 1 X account | Assistant | Post only |
| Starter | $29 | 2 | Assistant + Scheduled | Post only |
| Pro | $59 | 5 | All three | Reply, retweet, follow (with ack) |
| Enterprise | $199 | 20 | All three | All + priority support |

Self-serve billing via Stripe. Cancellations take effect at end of current period. No annual discount at time of writing.

## Security posture (as of 2026-04)

- TLS everywhere (Let's Encrypt, HSTS, includeSubDomains).
- Security headers: HSTS, X-Frame-Options DENY, X-Content-Type-Options nosniff, Referrer-Policy strict-origin-when-cross-origin, Permissions-Policy.
- Authentication: 1h JWT access tokens + 30-day refresh tokens with rotation and refresh-token-reuse detection (revokes the entire family on reuse).
- Brute-force protection: nginx rate limit on /api/auth/* (burst 3, zone api_auth).
- Password: 8-character minimum.
- Per-account token refresh mutex on X OAuth (prevents rotation race on concurrent publish).
- Admin endpoints return 403 without auth and mask secrets in responses.
- GDPR: full data export + cascade account deletion endpoints.

## Data policies

- Posts you publish are sent to X/LinkedIn via their OAuth-scoped APIs.
- Your AI provider key (if BYO) never leaves the platform — we call your provider from our backend.
- Engagement metrics are fetched from X's public API every 30 min for your own posts.
- We do not sell user data. See https://neuesocial.ai/privacy for the full policy.

## Contact

- Product website: https://neuesocial.ai
- Support email: support@neuecode.com
- Company: NeueCode LLC, 5838 SW Beaverton Hillsdale Hwy, Portland, OR 97221
- Languages for support: English, Arabic

## FAQ

**Q: Do I need an API key to use NeueSocial?**
A: No. The Free and all paid plans work out-of-box using the platform's built-in AI. Bring your own key only if you want a specific model.

**Q: Can NeueSocial post threads on X?**
A: Yes. The thread builder generates multi-tweet chains in one call, preserves numbering, and attaches media to the first tweet.

**Q: Does it support Arabic?**
A: Yes. Full Arabic UI, content safety with proper diacritic and alif folding, RTL layout, and Arabic personas in the marketplace.

**Q: What happens if X or LinkedIn suspends my account?**
A: NeueSocial follows the platforms' automation policies and guards against aggressive behavior, but users operate at their own risk. We recommend starting in Assistant mode, setting conservative daily limits, and confirming the X "Automated" account label.

**Q: Can I cancel anytime?**
A: Yes. Cancellation is self-serve in Settings. Billing stops at the end of the current period.

**Q: Is there a browser extension or mobile app?**
A: Web app only today. Not on the roadmap in 2026.